Shipping policy
Shipping Policy
Last Updated: September 2026
Thank you for shopping with Aureva. We are committed to delivering your order as quickly and efficiently as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Please note that orders are not processed on weekends or public holidays.
Shipping Times
Estimated delivery times:
- United States: 7–12 business days
- United Kingdom: 5–10 business days
- Australia & New Zealand: 7–12 business days
- Canada: 7–15 business days
- Europe: 5–12 business days
- Rest of World: 7–20 business days
Shipping times are estimates and may vary depending on location, customs processing, and carrier delays.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information, where available.
Please allow up to 72 hours for tracking information to update after shipment.
Shipping Costs
Shipping costs are calculated and displayed at checkout before payment is completed.
Any applicable taxes, duties, or customs fees are the responsibility of the customer unless otherwise stated.
Delays
While we strive to deliver orders within the estimated timeframe, Aureva is not responsible for delays caused by:
- Customs clearance
- Postal service disruptions
- Weather conditions
- Carrier delays
- Incorrect shipping information provided by the customer
- Other circumstances beyond our control
Lost or Stolen Packages
If your package is lost in transit, please contact us and we will work with the shipping carrier to investigate the issue.
Aureva is not responsible for packages marked as delivered by the carrier but reported as lost or stolen after delivery.
Incorrect Address Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided, we may be unable to modify the order once it has been processed or shipped.
Contact Information
If you have any questions regarding shipping, please contact:
Aureva
Business Owner: Kevin Johnson
Email: kevinjohnsonsolutions@gmail.com
Aureva is operated by Kevin Johnson.