Refund Policy

Last Updated: September 2026

At Aureva, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items must:

• Be unused and in their original condition
• Be returned in their original packaging
• Include proof of purchase

Non-Returnable Items

For hygiene and safety reasons, certain personal care products may not be eligible for return if opened, used, or damaged after delivery.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Photos of the product and packaging

We will review the issue and work to provide a suitable resolution.

Refunds

Once your return has been received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be processed to the original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider.

Return Shipping

Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Order Cancellations

Orders may be cancelled before they have been processed or shipped. Once an order has been shipped, it cannot be cancelled and must follow the return process.

Contact Us

For any refund or return inquiries, please contact:

Aureva
Email: kevinjohnsonsolutions@gmail.com

Business Owner: Kevin Johnson

Aureva is operated by Kevin Johnson.